Our delivery time is 4-10 business days after your order confirmation.
Delivery time also depends on our shipping partners, so keep an eye on your tracking number.

A tracking number will be provided with your order.

If you place your order before 11am CET on business days, we will do our best to ship your order on the same day.
National holidays may be an exception

If you have not received your order after 10 days, it may be due to delays with our shipping partners or an unexpected demand for our products.

Please contact us on our email: contact@zwishbasketball.com.

No, we only ship within Europe at the moment.

Yes, we offer a 30 days return policy.

Please visit the Shipping & Returns page for more information about how to make a return.
If you are in need of any other assistance please contact us at: contact@zwishbasketball.com.

You are able to return your item within 30 days upon arrival.
Please visit our Shipping & Returns for more information on how to return your item/s.
If you have any other questions please do not hesitate to contact us at: contact@zwishbasketball.com

Once the return has been accepted, your successfully returned item/s will be refunded using the same method of payment that you used with the original transaction. The refund process may take up to 14 days unless we notify you otherwise.

Any questions please refer to: contact@zwishbasketball.com

It is unfortunately not possible to exchange an item. Instead, return your item and receive a refund, so that you can make a new order on our website.

Exceptions may occur depending on the situation.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exceptions may occur depending on the situation.

Unfortunately, we cannot accept returns on underwear items.

Yes, you can find gift cards on our website.
A link is provided at the very top of our website's pages (above the regular menu).

At the moment, gift cards can only be used on our online store.
If you have any questions, please contact us at: contact@zwishbasketball.com

During checkout on our website, you will have the option to redeem your discount code.

Discount codes are only redeemable on our website.

If you experience any issues with your discount code, please contact us at: contact@zwishbasketball.com