Our delivery time is 3–9 work days. Delivery time also depends on our shipping partners, so keep an eye on your tracking number. See our Shipping policy.

A tracking number will be provided with your order.

If you place your order before 11am CET on business days, we will do our best to ship your order on the same day.
National holidays may be an exception

If you have not received your order after 9 work days, it may be due to delays with our shipping partners or an unexpected demand for our products. Please check your spam folder for your tracking email first.

Please contact us by email: contact@zwishbasketball.com.

No, we only ship within Europe at the moment.

Yes, we offer a 30-day return policy. You have 30 days after receiving your item to request a return.

See our Refund policy for how to make a return.
If you need any other help, please contact us at: contact@zwishbasketball.com.

Email us at contact@zwishbasketball.com to request a return within 30 days after receiving your item. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, and you need the receipt or proof of purchase.
If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.
Full details: Refund policy.

We will let you know once we have received and inspected your return. If approved, you'll be refunded on your original payment method within 14 business days. Your bank or card company may need some extra time to post the refund.

Any questions? Contact us at: contact@zwishbasketball.com

It is unfortunately not possible to exchange an item. Instead, return your item and receive a refund, so that you can make a new order on our website.

Exceptions may occur depending on the situation.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exceptions may occur depending on the situation.

We do not accept returns of underwear or swimwear which are not in their original packaging, unless they are faulty. This is for hygiene reasons. Questions about a specific item? Contact us at contact@zwishbasketball.com.

Yes, you can find gift cards on our website.
A link is provided at the very top of our website's pages (above the regular menu).

At the moment, gift cards can only be used on our online store.
If you have any questions, please contact us at: contact@zwishbasketball.com

During checkout on our website, you will have the option to redeem your discount code.

Discount codes are only redeemable on our website.

If you experience any issues with your discount code, please contact us at: contact@zwishbasketball.com