Refund policy

Returns – 30 days

You have 30 days from the day you receive your order to return full-price items. Items must be unworn and unused, with tags attached and in their original packaging, together with your order number or receipt.

Sale items

Sale items, including Black Friday and other campaign prices, are not covered by our 30-day return. You can still cancel within 14 days of receiving them under your statutory right of withdrawal (fortrydelsesret) – see below.

How to return

Email us at contact@zwishbasketball.com with your order number and the item(s) you want to return. We'll reply with how and where to send your return. Please don't send items back before you have heard from us. Return shipping is handled case by case – we'll tell you the options when you contact us.

Your right of withdrawal (fortrydelsesret)

As a consumer in the EU you can always cancel an online purchase within 14 days of receiving the goods, without giving a reason. Just tell us by email within the 14 days and send the item(s) back no later than 14 days after you told us.

Defects and wrong items

Please check your order when it arrives. If an item is defective, damaged or not what you ordered, contact us within a reasonable time after you notice it, and we'll make it right. Under Danish law you have a 2-year right to complain about defects (reklamationsret) from the day you receive the item. This does not cover normal wear and tear or damage from improper use.

Items we can't take back

Custom or personalised items (for example club wear made to order) can't be returned unless they are defective. For hygiene reasons, compression tights and other underwear can only be returned if the sealed packaging is unopened, unless the item is faulty.

Gift cards

Gift cards can't be returned or exchanged for cash. A gift card is valid for 3 years from the date of purchase, unless a longer period is stated on the card.

Exchanges

Need a different size? The fastest way is to return the item and place a new order for the size you want.

Refunds

We'll let you know once we have received and checked your return. Approved refunds go back to your original payment method within 14 days. Your bank or card provider may need a few extra days to show the refund.

Questions? Email contact@zwishbasketball.com – we're happy to help.